Customer Support Engineer

Location:  Hybrid work (3 days per week in-office) in Madison, Wisconsin, USA
$28 per hour, full time

Scooter Software has great customers all over the world.  Now we need to expand our staff that takes care of them.

• Provide first level technical support via email, web forum, and phone
• Test new features and software releases
• Communicate bug reports and feature requests to developers

• Self-driven with strong written and verbal communication skills
• Friendly, positive attitude
• Ability to communicate with both technical and non-technical customers
• Strong problem solving ability with attention to detail
• Responsible, self-dependent and ethical
• Eligibility to work in the U.S. without visa sponsorship

• Bachelor's degree or equivalent
• Windows, Mac, and Linux operating systems
• Basic computer networking
• Version control systems
• Working knowledge of at least one programming or scripting language

If you are interested in joining us, please send your resume to jobs@scootersoftware.com.